COMPANY DESCRIPTION
The all new Mandarin Oriental, Jakarta, will reopen in 2009 and reposition the property as the city’s most luxurious and contemporary hotel.
Located in the heart of the city, the hotel will be an oasis of 21st century luxury with 272 spacious guest rooms, a variety of exciting new restaurant and bar concepts which will be the meeting place of choice for hotel guests and the local community, and completely redesigned meeting and banqueting facilities to provide the best venues for society events.
With a new contemporary design, Mandarin Oriental hospitality and an unbeatable location, Mandarin Oriental, Jakarta will remain a much loved icon and the choice of address for guests and local residents.
Reservation Agent
Duties and Responsibilities
* Report directly to the Reservation Supervisor.
* Answer all enquiries, in a professional and consistent way, ensuring all the guests needs are identified and options are pro actively suggested
* Ensure all reservation details are correctly entered into the property management systems and that guest information is accurately maintained
* Ensure all confirmations are accurately sent out within 12 hours making personal references to their choices
* Promote seasonal packages and current promotions to our guests
* Ensure all other administrative duties are completed to Mandarin Oriental Hotel Group
* Standard Operating Procedures for the Reservations Department.
Requirements :
* Minimum 2 years working experience in the hotel industry.
* Proactive communication skills.
* Computer literate.
* Possess a friendly, energized and outgoing personality.
* Strong Team Player.
* Able to work concentrated and effective under pressure.
* Must possess ability to coordinate multiple tasks.
* Excellent English and Indonesian communication skills both written/verbal.
* Ability to maintain a high degree of confidentiality.
* Possess high degree of stamina, agility and flexibility.
* Sales and customer focused.
* Takes initiative.
* Self-motivated and high interest in self-development.
Kindly send your resume together with :
* A professional picture (taken within the last 2 months)
* Your salary expectations
* Your email address and mobile number
* And one sentence explaining why you would like to be part of the ALL New Mandarin Oriental, Jakarta team
Your application should reach one of the following addresses by xxx 2009
email : mojkt-apply@mohg.com
Mail : Mandarin Oriental, Jakarta, Jl MH Thamrin, PO Box 3392, Jakarta 10310
Any incomplete documents will not be processed and only short listed candidates will be contacted
www.mandarinoriental.com